Privacy Policy

1. Information We Collect

Personal Information

When you use our services or contact us, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Vehicle details (make, model, year), service preferences, and special instructions
• Location Information: Service address and general location for mobile service delivery
• Payment Information: Billing information, though we do not store complete credit card numbers
• Communication Records: Messages, emails, and phone conversations for service coordination

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and general location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide mobile detailing services, schedule appointments, and coordinate service visits
• Communication: To respond to inquiries, send service confirmations, and provide customer support
• Payment Processing: To process payments and maintain billing records
• Service Improvement: To understand customer preferences and improve our services
• Marketing: To send promotional offers and service updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

• Payment Processors: To process payments securely
• Scheduling Systems: To manage appointments and service coordination
• Communication Tools: To send service notifications and confirmations

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a business sale, merger, or acquisition, customer information may be transferred as part of the business assets.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Systems: Regular security updates and monitoring of our systems
• Employee Training: Staff training on privacy and security best practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and customer support
• Comply with legal obligations and tax requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Typically, we retain customer information for 7 years after the last service date, unless a longer retention period is required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Update your contact preferences

Marketing Communications

• Opt-out of promotional emails by clicking unsubscribe links
• Contact us to remove your information from marketing lists
• Adjust communication preferences for service-related messages

Data Deletion

You may request deletion of your personal information, subject to legal and business requirements. Some information may need to be retained for tax, legal, or safety purposes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and improve user experience
• Analyze website traffic and usage patterns
• Provide relevant content and advertisements
• Enable social media features and functionality

You can control cookie settings through your browser preferences, though this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. This privacy policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for material changes (when appropriate)

Your continued use of our services after any changes constitutes acceptance of the updated privacy policy.

12. Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

We will respond to your privacy-related requests within 30 days of receipt.